Shipping

Order processing typically takes 1 business day. Once your order has been processed, your item(s) will be shipped that day, or within 48 hours on weekends. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using UPS and USPS.

Once your item has been shipped you will receive an email containing the tracking number for your shipment.

Free Shipping

We offer free domestic shipping via UPS on orders over $100 on most items. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time will take 3 to 7 business days and will include tracking and insurance. Certain exceptions apply to overweight or some large items.

International Shipping

We ship internationally to most countries, with some exceptions. Please reach out to websales@loveadorned.com if you have any questions. We ship internationally with DHL Express. All brokerage fees are included, however Love Adorned is not responsible for customs fees or taxes incurred from importing goods - these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. DHL Express Mail generally takes 2 to 5 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable. Fragrance and dried flowers may not be shipped internationally.

Returns

Web purchases are eligible for refund or exchange within 10 days of receipt. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.

The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Special orders, resized pieces, custom jewelry, fragrances, apothecary, candles, soaps and skincare are final sale and are not eligible for return.

Any further questions can be directed to websales@loveadorned.com.

Return Address

Love Adorned
Attn: Returns
269 Elizabeth Street
New York, NY 10012

Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).

Customers will assume responsibility for return shipping charges. Love Adorned will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Love Adorned returns office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

Our jewelry is sold in as is condition. Jewelry, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewelry while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewelry, especially rings, in situations when abnormal contact is expected.

Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by Love Adorned.

If an item purchased from Love Adorned incurs damage, please reach out to us at love@loveadorned.com, including photos and a copy of your receipt. We will then contact you to discuss appropriate next steps, which may include reviewing the damage and possible cause with our jeweler, before contacting you with an estimate for the repair.